Frequently Asked Questions

money back policy

  • Maya Square accepts refunds of unworn, unwashed, damaged or defective merchandise purchased online for a full refund within 7 days of original purchase and accepts to make an exchange within 15 days of original purchase.

What if an item is missing in my order?

  • We may have sent your items in separate packages so please check your e-mails to see if any of your items will be arriving separately.
  • If your order has been sent in different packages then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you are not missing anything.
  • If an item is missing, please contact our Customer Service team with the order number and the missing item‘s name and number. We will resolve the issue for you as quick as we can.

What if I received a faulty item?

As soon as you discover a faulty item, please contact our Customer Service team and inform us:

  • The order number
  • The faulty item‘s name and number
  • A description of the fault.

We‘ll get back to you as soon as possible and send you a replacement item as quick as we can.

Canceling Order

Can I cancel any items from my order?

You can cancel one or any items from your shopping cart only if you haven’t checked out your order. If you have checked out your order but still want to cancel any items on it, please contact our Customer Service team as soon as possible. We’ll help you as quick as we can.

E-mail Notofication

I have ordered items, made the payment and confirm the payment via web but I didn’t get the e-mail notification for it. Is that how it goes?

Notification e-mail will pop up in your inbox once our team have confirmed the payment. Please also check your spam folder because sometimes the notification e-mail goes in there.

Payment Confirmation

I have ordered items . How do I confirm it?

You do not need to confirm your order, you will receive an automatic confirmation after receiving your payment

What is the average processing time for an order?

All express orders are processed in 3-4 business days.

Is there any additional charges?

No, there is no Additional charges

How do I use Gift Vouchers?

Each voucher has a unique code that can be applied as a payment method. Apply the code given by filling out the form on the Shopping Cart page.

What currencies can I use for payment?

You can pay using USD, CAD, GBP or EUR. All price will be displayed in the choosen currency. We are currently not processing any payment with other than those currencies.

How can I pay my order?

You can use any of the payment methods listed below to pay your order. Your details are safe with us as we take security very seriously indeed.

  • Bank Transfer
  • Paypal
  • Credit Card via CCNow.com
  • Gift Vouchers

For more information Please check our payment guide.

Do you have store locations?

We are primarily an online company. We are opening our first outlet store soon un Canada and Tunisia and plan to open more in the coming couple of years.
We participate in large Islamic events, to meet and greet our customers in their cities (subscribe our Facebook page to get updates about the next event).

Does Mayasquare.com serve international orders?

Of course we do. We serve international worldwide orders.

Do you offer free express shipping?

Maya Square offers a free worldwide express shipping on orders of $100 and more

How long it takes to receive my order?

Your package will be sent by mail, and it can take two to five business days to receive it (please take into consideration that on Saturdays and Sundays, post offices are closed)

Do you offer gift wrap?

Yes, if you want your package to be shipped as a gift please include this request on order comment on the checkout page, so we'll not include the invoice in the package.

What courier services do you use to ship with?

We ship packages with FedEx, DHL and RAPIDPOST

How can I track my package?

Log on to your account and click track order. You can also email us at sales (at) mayasquare.com to get an update.


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